Booking stays, flights and experiences
What you can book, who you book with and where to find your bookings.
Stays, flights and experiences such as tours, activities and tickets. Trains, car rental and airport transfers aren't available yet.
Each booking is with the travel provider that supplies it, under that provider's terms. Before you pay, checkout shows the price, what's included and the cancellation terms for the rate you picked.
The booking shows as confirmed and we email you as soon as the provider confirms it. That usually takes a moment; until then, the booking says your payment went through and that we're finalising it.
In My bookings, or in the Bookings section of the trip they belong to. Each booking has its confirmation details, the provider's reference and the ways to manage it.
Go to My bookingsSome experiences need details our checkout can't collect yet, or the operator confirms each booking by hand. For those, Book on Viator lets you book directly with Viator. Paying for experiences in the mobile app isn't available yet — open the booking on the web to pay.
Still need help?
Send our support team a message and we'll reply by email. If it's about a booking, contact us from the booking's page so it comes attached.
We typically respond within 24 hours on business days.