Cancellations and refunds

Open the booking from My bookings and choose Cancel this booking. Before you confirm, you'll see exactly what you'll get back under the booking's cancellation policy, including any fee.

To cancel a flight, choose Contact support on the booking's page and our team will take care of it.

A non-refundable booking isn't eligible for a refund if you cancel. Each booking shows whether it's refundable and until when you can cancel for free, so check the cancellation policy at checkout before you pay.

Once your cancellation is accepted, your booking shows Refund pending and the money goes back to the card you paid with. When the refund is complete, it shows Refunded. How long it takes to appear on your statement depends on your bank.

To travel on different dates, cancel your booking and book the new dates. If your booking is refundable, you'll get your money back under its cancellation policy.

Open the booking and choose Edit guest name or email. You can do this for a confirmed stay any time before check-in.

Open the booking and choose Contact support. Your message reaches our team with the booking attached, so we can help you faster.