Help center
Answers to common questions about planning, booking and your account.
Frequently asked questions
Quick answers to the questions people ask most.
Wogu is where you plan, book and share a trip in one place. Tell it where and when you're going, and it drafts a day-by-day itinerary of real places that you can edit, share with the people you're travelling with, and book.
Choose Plan a trip, pick a destination, set your dates or just a number of days, and say who's coming. Then choose how to start: Draft my days has Wogu write the itinerary, Start from a guide copies a guide's stops in, and Start with empty days lets you build it yourself.
Plan a tripYes. As a guest you can browse, create up to 3 trips, save up to 3 favorites, get one personalized AI plan of up to 7 days, and send 10 chat messages a day.
Booking, inviting people to a trip and trip group chat need an account. When you sign in, what you made as a guest moves to your account. Guest data stays on that browser or device and is deleted after about five weeks without use.
Stays, flights and experiences such as tours, activities and tickets. Trains, car rental and airport transfers aren't available yet.
Open the booking from My bookings and choose Cancel this booking. Before you confirm, you'll see what you get back under the provider's cancellation terms, including any fee.
Flight cancellations are handled by our support team, so contact us to cancel a flight. If a booking can't be cancelled online, its page tells you.
Go to My bookingsOpen the trip, choose Invite people, and send an email invitation or share an invite link. Each invitation comes with a role: Can edit lets people change the plan; Can view is read-only. You can revoke an invite link at any time.
Browse by topic
All our answers, grouped by topic.
Getting started and your account
Signing in, trying Wogu as a guest, and your language and currency.
Planning trips with AI
Drafting an itinerary, changing your days and asking Wogu for help.
Guides
Itineraries, collections and stories, and planning a trip from one.
Booking stays, flights and experiences
What you can book, who you book with and where to find your bookings.
Payments and receipts
Paying securely, when you're charged and getting a receipt.
Changes, cancellations and refunds
Cancelling a booking, changing its details and how refunds work.
Sharing and group trips
Inviting people, who sees what, polls and splitting costs.
Privacy and your data
What we do with your data, downloading it and deleting your account.
Notifications
Choosing what Wogu tells you about, and where.
Still need help?
Send our support team a message and we'll reply by email. If it's about a booking, contact us from the booking's page so it comes attached.
We typically respond within 24 hours on business days.