Changes, cancellations and refunds
Cancelling a booking, changing its details and how refunds work.
Open the booking from My bookings and choose Cancel this booking. Before you confirm, you'll see what you get back under the provider's cancellation terms, including any fee.
Flight cancellations are handled by our support team, so contact us to cancel a flight. If a booking can't be cancelled online, its page tells you.
Go to My bookingsA non-refundable rate can't be cancelled for a refund online. Each booking shows whether it's refundable and until when cancellation is free, so check the terms at checkout before you pay.
Once the provider accepts the cancellation, the refund goes back to the card you paid with, and the booking shows the refund. How long it takes to reach your account depends on your bank.
Wogu can't change the dates of a booking. If your rate is refundable, cancel it and book the new dates. On a stay, choose Edit guest name or email to ask for a name change; for anything else, contact us.
Still need help?
Send our support team a message and we'll reply by email. If it's about a booking, contact us from the booking's page so it comes attached.
We typically respond within 24 hours on business days.